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Frequently Asked Question

What kind of services do you provide?

Bethina Healthcare provides numerous home care services in Houston and surroundings, and Beaumont and suroundings to families just like yours. To see how we might be able to help you or your family member, just give us a call. We will send a Registered Nurse to conduct an assessment, and with no pressure to sign up for our services

Are your employees insured and bonded??

Yes. Every caregiver is a Bethina Healthcare employee and is covered under general liability insurance. Every care giver forgo a thorough background check.

Can I choose which caregiver comes to my home?

Yes. We would like you to be engaged as much as possible in all the decisions concerning your care, and rest assured that we have selected the best caregivers in the Houston area and surrounding to work for us. We will make sure to match you with a caregiver well trained and well suited to fit your needs. You can always request to change caregivers in accordance with the law..

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

Can I change or stop the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Bethina Healthcare at your discretion..

How can I verify a shift was completed?

Bethina Healthcare uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.
Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physician’s authorization for your services?

No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Bethina Healthcare services for non-medical services. You choose the services you want, when to start those services and how often those services are used.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:
Number of hours of care per week
Level of home care services received (non-medical, skilled nursing, etc.)
Area of the country where services are provided
Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.
We always provide a written rate sheet prior to initiating care services.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies. Bethina Home Healthcare may be able to provide documentation to third parties such as short time, long-term care insurance companies if your loved ones are covered.
Additionally, Bethina Healthcare has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you’ll never be asked to pay an additional fee to any employee..

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client’s – or legally authorized representative’s – formal consent.
Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Bethina Home Healthcare seems like a good choice. What’s the next step?

Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Bethina Healthcare may help.
Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

HOUSTON OFFICE

1234 Birchstone Dr.,
Missouri City Texas, 77459

Tel.: 1.832-884-6186
       1.281-499-5949

Fax: 281-499-8343

BEAUMONT OFFICE

2305 North St Ste 103,
Beaumont, TX 77702

Tel.: 409-838-9995

Fax: 409-838-9993

WORKING HOURS

Mon - Fri 8:00 am - 5.00 pm
Saturday Closed
Sunday Closed